Friday, 1 June 2018

Spotify’s CEO says company botched ‘hateful conduct’ policy roll out

Two weeks after his company attempted to impose a policy targeted at curbing “hate content and hateful conduct,” Spotify’s CEO admitted the company mishandled its roll out.

During an interview at this week’s Code Conference, Daniel Ek told the crowd, “The whole goal with this was to make sure that we didn’t have hate speech on the service. It was never about punishing one individual artist, or even naming one individual artist as well.”

The policy, introduced on May 10, pulled certain artists from Spotify’s curated content streams over bad conduct in their personal lives. Pushback on the policy was almost instantaneous, and reports surfaced last week that Spotify was rethinking its approach. In particular, rapper XXXTencion, who was one of two artists single out by the service (along with R. Kelly), was reportedly going to be added back to Spotify’s popular Rap Caviar playlist at some unspecified point. 

Ek acknowledged that the implementation could have been handled better, and that Spotify’s intention was never to play the role of “moral police.” The executive added that the policy is continuing to evolve, with Spotify soliciting user feedback. Among the many thorny issues the company is navigating here is how to address those artists who have been accused — but not actually charged or convicted — of a given crime.



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Klaxoon gets $50M to try to make boring meetings more interactive and productive

If you’ve ever been in a pointless meeting at work, odds are you’ve spent part of the time responding to messages or just putzing around on the Internet — but Klaxoon hopes to convert that into something a bit more productive with more interactive meetings.

The French startup today said it’s raised $50 million in a new financing round led by Idinvest Partners, with early round investors BPI, Sofiouest, Arkea and White Star Capital Fund also participating. The company offers a suite of tools designed to make those meetings more engaging and generally just cut down on useless meetings with a room of bored and generally unengaged people that might be better off working away at their desk or even taking other meetings. The company has raised about $55.6 million in total.

The whole point of Klaxoon is to make meetings more engaging, and there are a couple ways to do that. The obvious point is to translate what some classrooms are doing in the form of making the whole session more engaging with the use of connected devices. You might actually remember those annoying clickers in classrooms used to answer multiple choice questions throughout a session, but it is at least one way to engage people in a room — and offering a more robust way of doing that may be something that helps making the session as a whole more productive.

Klaxoon also offers other tools like an interactive whiteboard (remember Smartboards, also in classrooms?) as well as a closed networks for meeting participants that aims to be air-gapped from a broader network so those employees can conduct a meeting in private or if the room isn’t available. All this is wrapped together with a set of analytics to help employees — or managers — better conduct meetings and generally be more productive. All this is going to be more important going forward as workplaces become more distributed, and it may be tempting to just have a virtual meeting on one screen while either working on a different one — or just messing around on the Internet.

Of course, lame meetings are a known issue — especially within larger companies. So there are multiple interpretations of ways to try to fix that problem, including Worklytics — a company that came out of Y Combinator earlier this year — that are trying to make teams more efficient in general. The idea is that if you are able to reduce the time spent in meetings that aren’t really productive, that’ll increase the output of a team in general. The goal is not to monitor teams closely, but just find ways to encourage them to spend their time more wisely. Creating a better set of productivity tools inside those meetings is one approach, and one Klaxoon seems to hope plays out.



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This newly funded startup wants to help women gauge their reproductive health a lot sooner in life

It’s often the case that women don’t think much about their reproductive health until they have to. Sometimes it begins with an aside from a well-meaning gynecologist — or one’s impatient parents. Sometimes, it’s because a couple is ready to try conceiving and it’s proving harder than they imagined it would be.

A San Francisco-based startup called Modern Fertility wants to educate women about their reproductive health much earlier in their lives, enabling them to become more “proactive” instead of reactive, says co-founder and CEO Afton Vechery, who worked formerly as a product manager at the genetic testing company 23andMe and, before that, at a healthcare-focused private equity firm in Greenwich, Conn.

At both places, she learned a lot about the growing number of companies that are empowering customers with information about their own bodies. She also learned, particularly at 23andMe, about the importance of making that information affordable. Indeed, after shelling out $1,500 for tests run by a reproductive endocrinologist to get a better picture of her own reproductive health, Vechery set out to create similar tests that one needn’t be a Rockefeller to order. Toward that end, an at-home finger-prick hormone test that Modern Fertility began selling today for $199.

The vast difference in price owes to economies of scale, says Vechery. Because there are just 500 infertility clinics in the U.S. and roughly 6,000 endocrinologists — just 2,000 of which are focused on reproductive health — the cost of individual testing has been prohibitively high. Modern Fertility, meanwhile, has “systems and tech and integrations that support a high volume of tests” conducted at the same time, she says, explaining that with volume comes discounted pricing.

Modern Fertility is not analyzing its customers’ hormones. It is using all CLIA-certified labs, including Quest Diagnostics, the 50-year-old, publicly traded clinical laboratory company. “We’re not making new instruments,” says Vechery. “Our differentiation is in access and the information that we provide to women.”

In fact, Modern Fertility is billing itself as more of an educational company than anything else. While it will tell consumers about nine hormone levels related to ovarian reserves and overall reproductive health — which can be important, especially when it comes to considerations around egg freezing — much of what it offers is related to content based on peer-reviewed studies about menopause and when women typically start to lose their fertility.

Customers also receive one optional one-on-one phone consultation with a fertility nurse who won’t give out medical advice but can share more information about which hormones are being tracked and why.

For the price, that may be enough for many women. It was enough for investors. Modern Fertility just closed on $6 million in funding led by Maveron and Union Square Ventures, which were joined by Sound Ventures, #Angels, SV Angel and additional individual investors.

No doubt these backers see a future where an offering like that from Modern Fertility is a perk offered by employers, more of which are offering fertility benefits to keep their employees happy and in place. Already, Vechery says that a “handful of companies” are interested in layering Modern Fertility’s tests into their other wellness benefits.

Modern Fertility is also counting on repeat customers, suggesting to them that re-taking its test every now and then will give a woman a better idea of how her “fertility curve” is changing over time.

Most immediately, says Vechery, Modern Fertility — co-founded by Carly Leahy, a creative strategist who moved to California from Boston in 2014 after Google recruited her, and who most recently logged two years at Uber — will be adding to its current, eight-person team.

It also will be “trying to understand the best way it can get this information” to potential customers, says Vechery. “We want to meet women where they are and educate them that this type of testing is important.”

Pictured above: Modern Fertility co-founders Afton Vechery, left, and Carly Leahy



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